Contact Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what kinds of enquiry we can actually help with, and where to go instead when your question needs the casino, a regulator or a support organisation rather than a comparison site. We publish research-based reviews of casinos not on GamStop for UK readers — we do not operate any casino, hold player funds, or have access to anyone's account.
Email us
Write to [email protected]. Please include the name of the casino or the page you are asking about, and any dates or amounts that matter to your question. We read everything sent to us. We cannot promise a reply to every message, and we do not have a telephone line or live chat.
What is useful to send:
- Factual corrections — a bonus percentage, wagering multiple, minimum deposit or withdrawal limit that has changed since we last checked a page. Tell us where you saw the newer figure and we will re-verify against the operator's own terms.
- Your own experience — how a withdrawal was handled, how long identity verification took, whether a listed payment method actually worked with a GBP account. Reader reports do not become ratings on their own, but they tell us which pages to re-check first.
- Gaps in our coverage — a topic you expected to find and did not, such as a specific payment route, a sportsbook feature or a bonus condition we glossed over.
- Accessibility and site problems — broken links, pages that will not load on mobile, tables that do not scroll.
What we cannot do for you
Being clear about this saves everyone time. We are an independent publisher, not an intermediary.
- We cannot open, close, unlock or verify a casino account.
- We cannot release a withheld withdrawal, reverse a deposit, or chase a bonus that was not credited.
- We cannot remove you from GAMSTOP, shorten an exclusion period, or add you to one.
- We cannot offer financial, legal or tax advice, and we do not give tips, predictions or staking advice.
- We do not pass your details to operators, and we do not sell reader data.
If your money is involved, go to the casino's own complaints procedure first — see the escalation route further down this page.
How we make money, and what that does not buy
Non Gamstop Casinos earns commission when a reader follows a link to a casino and signs up. That is how the site is funded. Commercial relationships do not decide who appears, what position they hold, or what our write-ups say. Ratings are editorial judgements based on published terms and licensing information — they are not customer-review scores, and they are not for sale. If you believe a page reads as though it were, that is exactly the kind of message worth sending us.
Questions about the casinos we list
Most enquiries we receive are about the offers on our non GamStop casino top list. The three sites below draw the largest share of those questions, so here is what we can tell you about them and what you would need to confirm with the operator directly. Every headline offer is the operator's advertised figure at the time of writing and is subject to its own terms — check the wagering requirement, maximum bonus bet, expiry window and any cap on winnings before you opt in.
Betmica
Our highest-rated listing at 10.0, and the one most often asked about because of the size of the advertised package: 570% up to £5,700 plus 270 free spins. Readers usually write in for one of two reasons — to ask whether that percentage is real, or to ask why their bonus balance moved more slowly than expected. Both come back to the same thing. A headline that large is almost always spread across several deposits rather than paid on the first, and the wagering multiple applied to a 570% match is what decides whether any of it converts to withdrawable cash. Table games and live dealer play typically contribute far less towards wagering than slots, and a maximum bonus bet cap is usually attached. The limitation worth stating plainly: the bigger the advertised number, the more conditions sit underneath it, and Betmica's headline is the largest on our list. Read the bonus terms in full before your first deposit, not after.
Kikibet
Rated 9.9, with a 350% match up to £5,555 and 300 free spins. Questions about Kikibet tend to be about the free spins rather than the match — specifically which games the spins are locked to, what each spin is worth, and whether spin winnings carry their own separate wagering requirement. They usually do. The more moderate 350% figure also means the deposit needed to reach the advertised ceiling is substantial, which is worth working out with a calculator before assuming the top number applies to you. The drawback: a lower match percentage with a high stated maximum is a combination that flatters the headline, and the realistic value for a typical deposit is a fraction of £5,555.
Betninja
Also rated 9.9, and the most straightforwardly stated offer of the three: £1,000 bonus and 100 free spins to all new players. Readers ask about it because a flat pound figure is easier to reason about than a percentage. It still carries the same machinery — a qualifying minimum deposit, a wagering multiple, an expiry date and in most cases a cap on how much bonus-derived winnings can be cashed out. Its limitation relative to the others is simply scale: if you are comparing on headline size alone, this is the smallest of the three. Whether that matters depends entirely on how much you intend to deposit.
Comparing the headline offers
The table below uses only the advertised offers and our editorial ratings. It is a starting point for questions, not a substitute for the operator's terms and conditions page.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 |
Note the currencies. WinnerIsland, Smash Casino, Nightluck and Rivo advertise in euros and CoinPoker in US dollars. If a site does not offer a GBP account, every deposit and withdrawal is subject to a conversion rate — and often a margin on top of it — applied by the casino, your card issuer or both. Ask before you fund the account, not after.
Money questions we are asked most
We cannot see your transactions, but we can explain how the mechanics generally work so you know what to ask the operator.
- Cost of taking part. There is no fee to open an account or to read this site. The cost is your deposit, plus any minimum deposit needed to qualify for a welcome bonus — which is frequently higher than the site's general minimum.
- Paying in. Debit cards, bank transfers, e-wallets and cryptocurrency are the common routes at offshore sites. Availability for British customers varies by operator and changes without notice. PayPal is rarely supported outside the Great Britain licensed market, so treat any claim that it is as something to verify on the cashier page before depositing.
- Fees and conversion. Casinos may charge on certain withdrawal methods, and your bank may treat a gambling deposit as a cash advance. Non-GBP accounts add a conversion step in both directions.
- Getting paid out. Withdrawal processing times range from near-instant on crypto to several working days on bank transfer, and operators usually apply daily, weekly or monthly withdrawal limits. Large wins are commonly paid in instalments against those caps.
- Verification. Expect KYC checks — photo ID, proof of address, proof of payment method — and, for larger sums, source-of-funds checks asking for payslips or bank statements. Uploading documents early rather than at the point of withdrawal is the single most effective way to avoid a delay.
Where to take a complaint
If a casino is holding your money or has closed your account, follow this order rather than emailing us first — we have no standing in the process.
- Raise it with the casino's own support team in writing and keep the thread. Ask for a reference number.
- Escalate through the operator's formal complaints procedure, which its terms and conditions must set out, including any deadline for responding.
- If that is exhausted, take it to the alternative dispute resolution body or the licensing authority named in the casino's footer. For an overseas-licensed site that is the regulator that issued its licence, not the UK Gambling Commission.
- Only then write to us — with dates, amounts and the casino's replies. We cannot arbitrate, but a documented pattern affects how we rate and whether we continue to list a site.
Regulation, eligibility and what that means for your enquiry
You must be 18 or over to gamble in Great Britain, and every site we cover sets its own minimum age and territorial restrictions. The casinos listed here hold overseas licences — Curaçao being the most common — rather than a UK Gambling Commission licence. That distinction matters for anyone contacting us about redress: a GB-licensed operator must participate in GAMSTOP and is subject to UKGC rules on deposit limits, advertising and dispute resolution. An overseas-licensed operator is not, and accepting British customers is not the same as being authorised to serve them. Consumer protections, the complaints route and the regulator you can appeal to are all different, and generally weaker. We explain the practical consequences on our main comparison page, and the background to how we work on our about page.
Beyond the casino floor
Several operators on our list run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. The rules are not the same. Sports free bets usually carry minimum qualifying odds — 1.80 or 2.00 in decimal terms is typical — and the stake is not returned with winnings, whereas a casino deposit match is wagered as a balance. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports are common additions. If your question is about a bonus, tell us which product it came from; sportsbook and casino promotions are almost always governed by separate terms even on a single account.
If gambling has stopped being enjoyable
Please do not email us for help with this — contact people qualified to give it. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat available. GAMSTOP lets you self-exclude from all GB-licensed online gambling sites for six months, one year or five years; it does not cover overseas-licensed operators, which is precisely why blocking software on your devices and a gambling block with your bank are worth setting up alongside it. Many casinos also offer their own deposit limits, loss limits and account self-exclusion — ask support how to apply them. Our responsible gambling page sets out the tools in more detail. Gambling is entertainment that costs money; it is never a way to make money or to fix a financial problem.
Before you write
A quick check that often answers the question faster than we can: look at the casino's terms page for the specific clause, note the date it was last updated, and compare it with what we published. Our pages carry a last-updated stamp for the same reason. Where the two disagree, the operator's current terms win — and we would like to know, so we can correct it. Send the detail to [email protected] and we will take a look. The terms governing use of this site explain what we publish and the limits of our liability.